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Warranty and Crash Replacement

All Planet X, On-One, Viner, Holdsworth, Titus and Selcof products carry a 2-year warranty as standard for the original owner. Warranty on Titanium frames is extended to 5 years. All other branded goods carry the full manufacturer's warranty, which may vary in duration but will be a minimum of 1 year. Any component replaced or repaired by Planet X will be still covered for the remaining period of the original product. Usage of products during events, competitions or other activities can greatly accelerate the wear of components.

Wear and tear on consumable components is not covered. ‘Consumable components’ covered under this definition include, but are not limited to, chains, cassettes, chain rings, brake/gear cables, hydraulic hoses, spokes, rims, and bearings unless otherwise specified. Further to this, corrosion and deterioration of components that can be reasonably attributed to use or riding conditions will not be covered.

Planet X does not warrant against failure or damage caused by incorrect use such as, but not limited to, poor maintenance, incorrect installation, neglect, using the product in a manner that it is not intended for, or any alteration of the product without the written permission of Planet X.

Where there is a warranty case relating to  an item from a third-party supplier, a replacement  may be sought from the third-party supplier where spares are not kept in stock. Please note this can sometimes take up to several weeks depending on the supplier. 

Consequential losses incurred as a result of loss of use are not covered by Planet X.

If Planet X is unable to repair or replace your product we reserve the right to offer a similar replacement of equal or greater value.’

Warranty Returns Process:

Follow these steps if you want to return an item you have purchased for a inspection by our Warranty Technicians:

1. Simply Download and Print the Planet X Returns form and include it inside your returns package

2. Put the completed returns form in with the item you are returning

3. Print off and attach our Returns Address Label. Fill in your details (original sales order number, name and postcode)

4. Post it back to us at the following address:

Planet X Ltd, 38-41 Waddington Way, Rotherham, Sotuh Yorkshire, United Kingdom, S65 3SH

Please note: we will reimburse postage for all faulty or warranty repair items up to a value of £10. For more costly shipping please contact us before shipping.

We recommend you use a secure delivery method such as a trusted professional Courier service, and if you're in the UK you can use our nominated partner Collect+, which enables you to drop of your package at over 5200 local stores convenient to you.

For more information on our returns process, please click here.

Note: customers outside the United Kingdom, or customers with larger items, you must contact our Returns Team before returning any products. Our team will discuss with you the best method for recovering the faulty or incorrect goods and supplying your replacement.

Please contact customer services if you have any warranty related enquiries.

email: [email protected]

Warranty relating to third party suppliers

Where there is a warranty case relating to a part from an third party supplier a replacement will be sought from the third party supplier as spares are not kept in stock. Please note this can sometimes take up to several weeks depending on the supplier.

Crash Replacement

Unfortunately, crashes sometimes happen. So if you're unlucky enough to damage your frame, we have a crash replacement policy to look after you. We offer the original owner a discretionary 2 year 'crash replacement' period to provide a new frame at a discount of up to 50% off the RRP depending on how soon you crash. Valid on full bike purchases only, not frame only purchases.

Please read the Planet X Ltd Terms and Conditions.

Our terms comply fully with the UK's Consumer Contracts Regulations and do not affect your statutory rights.

Bearings

Please Note Bearings are not covered under our warranty