Set Currency:
Your Basket - 0 Items - £0.00 Checkout

Warranty and Crash Replacement

All Planet X, On-One, Viner, Holdsworth, Titus and Selcof products carry a 2-year warranty as standard for the original owner. All other branded goods carry the full manufacturer's warranty, which may vary in duration but will be a minimum of 1 year. Any component replaced or repaired by Planet X will be still covered for the remaining period of the original product. 

Usage of products during events, competitions or other activities can greatly accelerate the wear of components.

 

Wear and tear on consumable components is not covered. ‘Consumable components’ covered under this definition include, but are not limited to, chains, cassettes, chain rings, brake/gear cables, hydraulic hoses, spokes, rims, tyres, inner tubes and bearings unless otherwise specified. Further to this, corrosion and deterioration of components caused by material fatigue defined as the natural breakdown of materials that occurs that can be reasonably attributed to use, or riding conditions will not be covered.

 

After our 28 day period, Planet X reserves the right to repair/ replace any defective part under warranty

 

Planet X does not warrant against failure or damage caused by incorrect use such as, but not limited to, poor maintenance, incorrect installation, neglect, using the product in a manner that it is not intended for, or any alteration of the product without the written permission of Planet X.

 

Where there is a warranty case relating to an item from a third-party supplier, a replacement may be sought from the third-party supplier where spares are not kept in stock. Please note this can sometimes take up to several weeks depending on the supplier. 

 

Consequential losses incurred as a result of loss of use as well as labour charges for part replacement or changeovers are not covered by Planet X.

 

If Planet X is unable to repair or replace your product we reserve the right to offer a similar replacement of equal or greater value or a partial refund proportional to the remaining life of the product.

 

Warranty is non-transferrable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.

Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.

Please note Planet X cover frames for paint defects up to 1 year after purchase

Our policy does not affect your statutory rights.

 

Warranty Returns Process:

Follow these steps if you want to return an item you have purchased for an inspection by our Warranty Technicians:

1. Simply Download and Print the Planet X Returns form and include it inside your returns package

2. Put the completed returns form in with the item you are returning

3. Print off and attach our Returns Address Label. Fill in your details (original sales order number, name, and postcode)

4. Post it back to us at the following address:

Planet X Ltd, 38-41 Waddington Way, Rotherham, South Yorkshire, United Kingdom, S65 3SH

 

Please note: we will reimburse postage for all faulty or warranty repair items up to a Value of £10. Please see our Returns Page for more details and info on more costly returns.

We recommend you use a secure delivery method such as a trusted professional Courier service, and if you're in the UK you can use our nominated partner Collect+, which enables you to drop off your package at over 5200 local stores convenient to you.

For more information on our returns process, please click here.

Note: customers outside the United Kingdom, or customers with larger items, you must contact our Returns Team before returning any products. Our team will discuss with you the best method for recovering the faulty or incorrect goods and supplying your replacement.

Please contact customer services if you have any warranty related enquiries.

email: [email protected]

Warranty relating to third party suppliers

Where there is a warranty case relating to a part from an third party supplier a replacement will be sought from the third party supplier as spares are not kept in stock. Please note this can sometimes take up to several weeks depending on the supplier.

Crash Replacement

Unfortunately, crashes sometimes happen. So if you're unlucky enough to damage your frame, we have a crash replacement policy to look after you. We offer the original owner a discretionary 2-year 'crash replacement' period to provide a new frame at a discount of up to 50% off the RRP price depending on how soon you crash. Valid on full bike purchases only, not frame only purchases.

Please read the Planet X Ltd Terms and Conditions.

Our terms comply fully with the UK's Consumer Contracts Regulations and do not affect your statutory rights.

Bearings

 

Please Note Bearings are not covered under our warranty

If you would like to speak to one of our live chat agents we are on hand to help between the hours of 9am and 5pm Monday to Friday by clicking the link below

Click here to chat with one of our team