Planet X is dedicated to customer satisfaction. If you have any suggestions or comments, please email us using the details on the contact us page.
Making a purchase could not be easier. Just browse our online store and add any items you wish to buy to the 'Shopping Cart'. When you have finished browsing and made your selections, click on 'Checkout'. You will then be asked for a few details so we can complete the order. Please note, the full amount is taken on all orders including bikes and pre-orders at the time of purchase.
We accept Visa, Mastercard and Paypal. If you are shopping from outside the UK, once your order has been placed, your credit card company will convert the transaction to your local currency. You are charged immediately upon placing your order.
You will then receive confirmation of your order - this confirms we have received your order, but it does not indicate a contract exists between us. We will indicate acceptance of your order by sending you an invoice - this is the contract between us. We have included this term to protect us in the case that a mistake has been made in pricing, for example if we have inadvertently under-priced a product, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the revised price is acceptable to you.
Carriage is charged as shown in the 'Checkout' when you input your delivery address. UK orders are shipped via Royal Mail Signed For (small items) or courier (large items). Overseas items are shipped using DHL or Parcelforce Worldwide. When selecting a delivery address, please consider that someone will need to be available to sign for your item.
Upon receiving your goods, please carefully check them over. If either the goods or packaging appear damaged, please sign for them as 'Goods Received Damaged' and contact us as soon as possible with a note of your order number.
We strive to provide same-day dispatch on all orders placed before 3pm GMT. You will usually receive your order within 3 business days. International orders are generally received within 5 business days.
Orders to USA / International Orders - When ordering from Planet X you are considered as the importer and are responsible for any duty payable. However, all orders placed for delivery to addresses located in the customs territory of the US (including the 50 states, the District of Columbia and Puerto Rico) that are below $800 ($100 for gifts) in value, are free from duties and import taxes.
If your item is not in stock at the timke of ordering, we will not back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Sales tax, known in the UK as VAT, is not charged on orders outside the EU.
We use 3rd Party Credit Card processing which means that we never see your credit card details.
Planet X branded goods carry a 2 year warranty against manufacturing defects. We also operate a crash replacment policy offering an up-to-half-price discount on our goods where you damage them through accident. Please contact us for further details or take a look at our warranty page for more info.
To process your order, we require your name, billing address, phone number, email address and credit card information.
Planet X do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We do our best to maintain the accuracy of any personal information you do supply to us, but you can help Planet X update and maintain the accuracy of any personal information you supply by using the account profile pages or notifying Planet X of any changes to your address, title, phone number or email address.
Data collected by this site is used to:
Planet-X has a simple, but comprehensive 28-day returns and refunds policy which means that most queries can be resolved quickly and easily. For issues that cannot be resolved immediately we will respond within 24 hours either resolving your complaint or with an expected timescale for resolution of the issue.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm
If you find that your order is incorrect or incomplete, you must contact us within 28 days of receiving your goods and we'll do our utmost to supply you with the correct or missing parts. If we cannot fulfill this, you will be entitled to a full refund in accordance with our Returns Policy.
If you wish to return an item bought with this deal, firstly you will be offered an exchange for the item to an equal value you wish to return, as long as it’s another 4 for 3 product. If this is not suitable for you then depending on which item is returned depends on the amount you receive back.
The following can be used as an example
The free item in this example is the jersey at £25. The customer paid, £1550.00 for all four – Instead of £1575.00
If you want to return either item 1, 2 or 3 the cost of Item 4 will be deducted from the refund balance.
Only exchanges are available for the free item in line with our Terms and Conditions.
3 for 2 works in the same way as 4 for 3 where the cheapest item of the three is the free item
Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased. If you wish to keep the free gift the cost of the Free Gift will be deducted from the balance of the refund.
The following is an example of a Free Gift refund when the offer was "Buy a Frame and Get Free Wheels".
You must be over 18 to enter. Winners are selected at random the day after the competition has closed. Terms and conditions apply.
Account Credit is valid for 30 days from the day you are informed of the prize. Instructions on how to access this store credit will be sent to you on the day the winner is announced. Returns for prizes are by digression only.