Titus Bikes Warranty Statement

The recent ownership change of Titus Bikes has created worries regarding support of replacement parts and warranties. On-One Bikes highly values the many loyal Titus owners worldwide and will support them as much as possible.

How will we do it?

At the moment we are still gathering information on exactly what inventory we have available. Who the Titus suppliers are, what pieces they have in process, and what they can do for us in the future. What the common warranty claims are and how to fix them.

As soon as we can get a handle on what we have to support our Titus riders we will be resolving warranty claims and servicing replacement parts needs.

On-One is striving to be fair to both sides. We want Titus owners to be able to keep using their bikes, and we want Titus Bikes to become a healthy company for the long term. Even though Titus Bikes is now a new company and not legally obligated to honor any warranties, On-One
wants to do the right thing.

Warranties apply only to the original owner of the frame with proof of purchase. Cost of warranty replacement will not be known until we secure agreements with the Titus suppliers of the component parts. At worst, the owner would be charged our cost for the part. If replacement parts are not available a generous upgrade path will be offered. Warranty length is still in effect from the date of original purchase.

Owners of Titus bikes without warranties will be able to purchase parts at a minimal cost.

All warranty frames and components will be required to be returned to your regional Titus office (there will be one in the USA) at the bike owner's expense.