All Planet X, On-One and Titus products carry a 2 year warranty as standard for the original owner. Warranty on Titanium frames is extended to 10 years. All other branded goods carry the full manufacturer's warranty, which may vary in duration but will be a minimum of 1 year.
The warranty protects the customer against manufacturing defects and faults but does not cover issues, problems or damage arising from wear and tear, misuse, modification, improper installation or crash damage.
Follow these steps if you want to return an item you have purchased for a inspection by our Warranty Technicians:
1. Print off and complete the Planet X Returns Form, letting us know the problem: Click here to download / print the form
2. Put the completed returns form in with the item you are returning
3. Print off and attach our Returns Address Label. Fill in your details (original sales order number, name and postcode)
4. Post it back to us at the following address:
In the UK
Planet X Ltd
Unit 3, Ignite Business Park
S60 1FD, United Kingdom
In The USA
Planet X USA INC
57 NE Hancock Street
Please note: we will reimburse postage for all faulty or warranty repair items.
We recommend you use a secure delivery method such as a trusted professional Courier service, and if you're in the UK you can use our nominated partner Collect+, which enables you to drop of your package at over 5200 local stores convenient to you.
For more information on our returns process, please click here.
Note: customers outside the United Kingdom, or customers with larger items, you must contact our Returns Team before returning any products. Our team will discuss with you the best method for recovering the faulty or incorrect goods and supplying your replacement.
Please contact customer services if you have any warranty related enquiries.
UK Telephone: (+44) 01709 38 66 66 or, email: firstname.lastname@example.org
USA Telephone: (503) 894-8956, or email: email@example.com
Unfortunately, crashes sometimes happen. So if you're unlucky enough to damage your frame, we have a crash replacement policy to look after you. We offer the original owner a discretionary 2 year 'crash replacement' period to provide a new frame at a discount of up to 50% depending on how soon you crash.
Please read the Planet X Ltd Terms and Conditions.
Our terms comply fully with the UK's Distance Selling Regulations and do not affect your statutory rights.