We are happy to offer an exchange or refund. Perhaps the item is not what you want, it doesn’t fit, or maybe you’ve just changed your mind. As long as your items are unused, in their original packaging and returned within 28 days of receipt, just send it back.
Please note, unwanted items are returned at your own expense.
If you return an item because it is not as described or it’s damaged, you can choose from a number of return methods, such as Collect+, or the postal service. If you live outside the UK and need to return an item to us, please contact us prior to sending the goods back.
Simply print it off, fill it in and include it with your returned goods. Planet-X Returns Form (opens in a new window)
Collect+ enables you to return your order at 5200 local stores and newsagents that are open early ‘til late, 7 days a week. Making returns as convenient as possible for you. All you need to do is complete your returns form, download a Collect+ label at www.collectplus.co.uk/planet-x-bikes, and then drop the parcel off at any Collect+ drop off point.
To find your local Collect+ drop off point visit, www.collectplus.co.uk
You will be provided with a receipt as your proof of return, and a tracking number to enable you to track the progress of your return. The receipt is proof of postage, so keep it safe. If using Collect+ Refund, there will be £3.50 deducted from your refund to cover the postage costs incurred unless we are at fault for the return (e.g. if the product is damaged or not as described).
Alternatively, you can send it back to us yourself:
We recommend using a secure delivery method for returning goods (such as Royal Mail First Class Recorded Delivery). This method requires a signature upon receipt and insures you for the cost of the items.
Please post your returns to the following address:-
Planet X Retail Ltd
Unit 3 Ignite Business Park
As soon as we receive your returned items, we’ll process them and either give you a refund or send your preferred alternative.
Certain products such as food or perishables cannot be returned. Personalised items, or those made to order, are also excluded unless they are faulty.
Can I get an exchange before my items are returned?
Generally, with regard to returns we cannot deliver an exchange until we have received the original items back. We always aim to process returns efficiently, however, if you want to speed the process up you can always order a replacement item and then return the original for a refund.
If you want to return a bike, please contact us to discuss the best method for this.
Call us on +44 01709 38 66 66. or, email firstname.lastname@example.org
We always aim to process returns efficiently, however, if you want to fast track the process, it's best order a replacement item and then return the original for a refund. Generally, with regard to returns we cannot deliver an exchange until we have received the original items back.
We will refund postage of £10 and under. Please contact us for the best postage method or more information: email@example.com
Of course you can, give us a call on +44 01709 38 66 66
You can also email us at firstname.lastname@example.org
Please read the Planet X Ltd terms and conditions.
If you live outside the UK and need to send an item back to us please contact us prior to returning the goods. In most cases we can arrange a collection of the goods either free of charge, or if the item is unwanted, for a competitive rate with an insured carrier. Please note, if you return your item without first contacting us, we will only refund postage costs up to the value of £10.
To arrange your return, please call us on +44 01709 38 66 66. or, email us by clicking here.