For the UK the last dispatch date with Royal mail for delivery before Christmas will be - Tue 21st Dec.
For the UK the last dispatch date with DPD for delivery before Christmas will be - Wed 22nd Dec.
Orders placed on the 23, 24, 25, 26 will be dispatched on the 29th.
Orders placed on the 27, 28 and 29 will be dispatched on the 30th.
Normal service will be resummed on the 4th Jan 2011.
Our customer service desk will be operating on the 23rd, 29th and the 30th but at a reduced level. We will be closed on all other days. Normal service will be resumed on the 4th Jan 2011.
Planet X offers free express delivery to anywhere in the UK.
Customers worldwide can benefit from our same-day dispatch service on 'in stock' orders placed before 3pm GMT.
Please note: Our bikes are built to order and may be subject to a 10 to 14 working day build time.
Any orders received after 3pm GMT or during the weekend will be dispatched the following working day.
Pre-orders for products not currently in stock will ship as soon as stock is available.
Please allow a couple of extra days delivery time for orders to Scottish Highlands & Islands or Northern Ireland.
Please note, we cannot deliver orders to PO Box addresses.
Please note, delivery times vary depending on where the goods are being sent.
Planet X works with DPD and TNT Post Parcelservice for orders that require delivery via express secure courier, so please choose a delivery address where you will be able to sign for your order during the day (i.e. a work address).
If no-one is at the address that we attempt delivery to, our partners will try neighbours to the left and right of your property to save you the hassle of re-arranging delivery.
In the event a neighbour takes your parcel in for you, the driver will leave a card advising you. If you have any queries about delivery of your order please contact us.
If you would like to order a product before it has launched, or if it is currently out of stock, you can place a Pre-Order with us or choose to have us send you an Email Alert when the product is in stock.
Pre-Orders ship via standard delivery as soon as products come into stock.
If multiple Pre-Orders are ready to ship at the same time, we will do our best to group them into a single dispatch when they are ready.
If your order has been despatched but you haven't yet received it, please refer to the advice below:
DPD: We use DPD for the majority of our deliveries. DPD have a reputation for providing a speedy and reliable service. For UK deliveries, DPD should attempt delivery of your parcel the next working day after dispatch.
DPD will attempt delivery of your parcel weekdays between 8am and 5.30pm.
If no-one is at home when we attempt delivery, DPD will try neighbours to the left and right of your property (unless you have asked us not to) to save you the trouble of arranging re-delivery.
You can track your order online at www.DPD.co.uk using the tracking number included in your despatch confirmation email.
If you don't have your tracking number, or disagree with the information provided by the results or believe DPD has let you down then please contact us and we can investigate any issues for you.
Delivery times depend on the destination country.
Prices on the Planet X website are displayed in Pounds Sterling. When you pay with a credit card you will be charged in Pounds Sterling and your credit card will be debited in your own currency. The actual exchange rate used for the transaction (and thus the final amount in your local currency) will be determined by your credit card company.
Postage Costs are calculated automatically and displayed at the top of the order form when you select the destination country and depend on the size and weight of the products that you are ordering.
Delivery outside the EU may be subject to local import taxes. Where they apply, these are your responsibility. The shipping company should advise you of the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Planet X is not responsible for them.
If these local import/custom charges are refused or not paid by the customer, then the item could be returned to Planet X or possibly destroyed if too expensive to return. Please note: If this happens, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned product(s) minus any costs incurred in returning them to Planet X.
We continue dispatching international orders, in time for Christmas, until mid December. Please refer to the checkout page for more information.
Please note: our International Courier cannot deliver to PO Box addresses.
We accept orders to all BFPO addresses which are charged at the UK Standard Delivery rate of Â£4.50 per order. There are some restrictions regarding which products can be sent but we will contact you if your order is affected by this. For delivery times please refer to BFPO website.