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Planet X and On-One are specialist bike manufacturers. We are the UK’s fastest growing bike business. We are a bike brand selling direct around the world online and with 3 destination stores in the UK and operations in Portland, Oregon and Eire. We are a brand selling direct which means we are committed to developing innovative, inspirational products with first class customer service whilst still selling at incredible prices.

Planet X have committed customers who are highly loyal to the brands. We have a rare opportunity to build a genuine performance bike brand and a game changer to the way performance bikes are sold in the UK.

If you are interested in any of these roles, please send an introductory email or letter and your CV to

Retail Sales Advisor - Edinburgh, Barnsley, Sheffield

The Role

On a day to day basis you will be dealing with customers on the shop floor selling a varied selection of bikes, clothing and accessories. You will be processing customer sales in store and dealing with all aspects of cycling query’s from nutrition to fully customising a customer’s future bike. You will also be expected to uphold a high standard of cleanliness and merchandising within the store, as our showrooms are like no other you have ever seen.

Excellent customer service skills, comprehensive product knowledge and good communication are a must, you will need to have a pro-active find and fix attitude, be flexible, work in an efficient manner and have good attention to detail while been able to work as part of a team, remain calm under pressure and have a positive outlook.

Experience and Skills

  • Excellent customer service and communication skills
  • A real passion for what you do
  • A proficient set of interpersonal skills
  • Good work ethic to work alone or in a team
  • Attention to detail
  • Get the job done right first time
  • Be proactive and to use initiative to solve problems
  • Previous retail experience


Store Manager - Barnsley

The Challenge

To manage and support the Barnsley store in giving unrivalled service to our customers.  To help people select the bikes, products and services they need – to be there for the customer no matter the situation so helping the business become famous for providing legendary service.

This is a fantastic opportunity for a capable and enthusiastic Retailer to join this market-leading, innovative, international online retailer with large format destination stores in strategic locations selling everything for the cycling enthusiast.

Key Skills and Experience Required 

  • Commercial awareness
  • Excellent leadership credentials
  • An ability to drive sales through your team
  • Good training and development capabilities
  • Desire to progress within our ever-growing business
  • Minimum 2 years' retail management experience&nbsp


IT Support System Analyst - Sheffield

The Role

Reporting to the Head of IT, the Systems Support Analyst will be the first point of contact for IT Issues and Service Requests from Business users. We are looking for an exceptional individual to be involved in all aspects of problem management, the technical implementation of solutions and provide assistance to business users on applications currently in use. You will play a very important role in the development and maintenance of IT measures whilst improving business engagement. This role will suit an individual seeking to develop an IT career within a growing Multi-Channel Retail Business.

Key responsibilities and accountabilities

  • Track support tickets and ensure appropriate assignment and prioritisation
  • Provide application level support in troubleshooting / investigation problems
  • Respond quickly to business critical issues and requests
  • Work with business users to understand business issues
  • Manage and multitask support activities
  • Integrate with other IT and project management teams to accomplish the business goals
  • Understand business requirements to implement appropriate solutions
  • Identify and lead process / standards improvements that enhance operational efficiency for business users
  • Communicate effectively with stakeholders on a regular basis
  • Generate / publish key metrics, reports, IT measures and SLA’s daily / weekly to enable effective process streamlining.
  • Collaborate with other teams to understand processes, business and technical requirements
  • Provide systems training to users where this would reduce support tickets

Core Competencies

  • Strong analytical Skills
  • Effective communicator
  • Excellent Problem Solving Skills
  • Sound Business Process knowledge
  • Experienced in use of the Microsoft Office Suite (Outlook, Excel, Word, SharePoint, etc.) along with an eCommerce background gained within a fast-paced environment
  • Highly organized and passionate about delivering excellent customer service.
  • Previous experience of Khaos Control & Relational Databases would be a distinct advantage