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Careers

We are the UK's fastest growing bike builder and retailer... now the UK's second largest bike builder.  So we're always on the look out for dynamic and motivated people who are dedicated to delivering great service.  Are you interested in joining the Planet X family? If so, please send your CV and a covering letter to careers@planetx.co.uk

 

Customer Service Advisor

The Role

The Customer Service Advisor role is at the frontline of Planet X. You’ll be responsible for providing high-quality service to our customers and identifying new sales opportunities. You need to demonstrate treating customers fairly at the heart of everything you do.

You’ll focus on delivering excellent service and maximising sales opportunities through coaching, in order to proactively identify and address customer needs. Calm and supportive under pressure, you'll have strong interpersonal and empathy skills, learn new approaches and knowledge quickly and actively look for responsibility. We'll rely on you to work on tasks independently and take appropriate responsibility for actions and decisions, so you'll be reliable, responsive and capable of rising to the challenge. You will enjoy keeping busy and will be able to sustain a high level of energy over a long period of time; driven to achieve challenging targets and keen to improve your own performance. You will be sensitive and understanding towards others; prepared to go out of your way to help. A conscientious approach is important in the Customer Service Advisor role, where it is important that deadlines are met and tasks are completed.

On a day-to-day basis, you will assist in the delivery of world class customer service by:

  • Ensuring all customer needs are met and sales opportunities are maximised
  • Undertaking effective individual and business reviews with the management team
  • Ensuring processes and procedures are completed accurately
  • Provide customer support by email, phone and occasionally in person
  • Reach the objects, targets and tasks outlined by the customer operations manager
  • Contribute to 121’s, team meetings and personal development plans in line with business requirements

The Ideal Candidate

  • Demonstrate good personal judgement when assessing customer needs, providing confident reasoning through email and phone when dealing with customer details
  • Build and maintain good relationships with staff through a genuine desire to understand their needs and support them
  • Go out of your way to make customers and staff with different values or background feel welcome and respected
  • Use empathy and adapt your behaviour and style of communication to suit your audience
  • Uphold high standards of quality and quantity ensuring accuracy of work as well as speed of delivery
  • Engage in conversation with customers, building rapport and asking questions in order to build a better understanding of their needs
  • Adhere to regulations, legal obligations and data protection rules
  • Ability to follow instructions and seek advice or look up information if required
  • Cope with setbacks when targets aren’t met and remain tenacious in the pursuit of excellence in difficult times
  • Proactively seek feedback from customers and act upon it
  • Take on board new ideas and adapt them further to make them your own

The Process

Please send an introductory email or letter and your CV to careers@planetx.co.uk. If we want to see you for an interview we will contact you. We will only respond to individuals we feel fit the bill.

Workshop Technician

The Role

We are a fast paced dynamic company with a diverse customer base requiring an individual who will keep our customers coming back and encourage new people who come across our company by becoming an important member of our team.

Currently we are looking for an individual who is a competent bicycle technician to work within a fast growing workshop and retail environment. The successful applicant will have read our website and this advert thoroughly. You will have decided before applying that by becoming a member of our team you have or are able to have the same ideals, beliefs and understanding of how a bicycle works. Above all you must have a passion to make bicycles work the best they possibly can and understand it’s the mechanic that makes the bike.

Ideally, we are looking for someone who already has a passion for bikes created from a cycling back ground. You will have a degree of experience in bicycle mechanics (whether that be formal or informal) along with the ability and willingness to learn all aspects of bicycle maintenance. We are not looking for qualifications, but they will be considered. We are looking for someone with the confidence and conscientiousness to go forth and develop to be the best they can and constantly strive to outperform them self.

To the successful applicant full training of all procedures whilst on the job with the view to increasing the mechanic’s ability to work under their own steam and maintaining Planet X bikes high standard of quality servicing, repairs and customer relations.- A work environment where you can be taken seriously and be yourself. A salary that is negotiable. This will be dependent on your current skill level. Generous employees discount.

The Ideal Candidate

If you have these ideals and qualities we are flexible on the applicant and the initial position whether it be part time or full time. The ideal candidate will have excellent knowledge of bicycles & cycle accessories, and will have the ability to perform all levels of bicycle servicing. However we will supply full training to the right applicant to allow development to the required level.

  • An above average set of bicycle mechanic skills
  • Good understanding of the English language
  • A proficient set of interpersonal skills
  • Computer and related technology skills
  • Be punctual.
  • Good work ethic to work alone or in a team
  • Understand how a busy workshop can run efficiently
  • Attention to detail and the importance of doing things in a procedure
  • Get the job done right the first time
  • Be passionate for the highest quality in all areas
  • Be proactive and to use initiative to solve problems
  • Learn from mistakes and advice given by team mates
  • Act intelligently on feedback given

 

The Process

Please send an introductory email or letter and your CV to careers@planetx.co.uk. If we want to see you for an interview we will contact you. We will only respond to individuals we feel fit the bill.

Content Manager

The Role

Reporting to the Head of Marketing, the Content Manager is the leader of the content team and is responsible for all written-word output. This includes process and time management for the copy writers, creative direction and mentoring, sub-editing, proof reading, and of course - writing. As a multi-channel business we are communicating online, through mobile, retail stores and in print, all of which have a requirement for the written word. As a senior member of the Marketing Department, the Content Manager is expected to take a leadership role in ensuring all written content is complete, factually accurate, tonally appropriate and above all, engaging. The overall impact of the Content Manager is not only to help grow the business, but also to build awareness of the brands and to improve the quality and creativity of our public image.

Key Responsibilities 

  • Responsible for all products on the website
  • Process management: ensuring products are managed on and off the website
  • Reporting: monitoring the status of products on the website
  • Team leadership - mentoring and developing the content writers
  • Establishing and managing tone of voice across a family of brands
  • News articles & blog posts
  • Product content
  • Press releases
  • Product guides & insight articles
  • Marketing copy
  • Feature articles for magazine
The Ideal Candidate
The ideal candidate is an established writer, blogger or journalist with at least 2 years of professional experience in a commercial environment, most particularly the bike industry. You are a qualified writer with a strong portfolio of relevant work and an excellent understanding of the use of syntax and diction. You are highly organised. You are passionate about cycling and an active cyclist, with a good understanding of the product, brands and customers' needs.
 
The Process
Please send an introductory email or letter and your CV to careers@planetx.co.uk

 

Web Assistant

The Role

Reporting to the Content Manager within the Marketing team, the Web Assistant's main responsibility is to process clearance and other products on and off the website, and to provide a support function to the content team. This includes a range of tasks including updating product descriptions and amending errors on the website. The Web Assistant also plays a key role in implementing marketing campaigns and online promotions. 

Key Responsibilities

  • Processing clearance products from the returns department and onto the website
  • Being the contact point with the Warranty & Returns team
  • Picking up error reports and updating the website
  • Fact-finding any important product information that is not already on the website
  • Assisting the Copy Writers in managing products on the website 
 
The Ideal Candidate
The ideal candidate is an intelligent and well organised individual seeking a career in web and/or marketing. You understand e-commerce or retail and have some relevant experience. You are passionate about cycling and an active cyclist, with a good understanding of the product, brands and customers' needs. 
 
The Process
Please send an introductory email or letter and your CV to careers@planetx.co.uk
 

 

Web Designer

The Role

Reporting to the Head of Marketing, the Web Designer is responsible for the design, layout and user-interface of our in-house websites, building and maintaining web pages and the implementation of digital elements of our content marketing. This includes working closely with other members of the team; for example with the content writers to build engaging web pages, with the developers to enhance the website's functionality, with the photographers to improve the site's look & feel. The overall impact of the Web Designer is not only to help grow the business, but also to build awareness of the brands and to improve the quality and creativity of our public image.

Key Responsibilities

  • User interface of the Planet X & On-One websites
  • Design & implementation of email marketing
  • Building & managing web pages
  • Web Banners
  • Digital publications (page-turners) 

The Ideal Candidate
The ideal candidate is a highly skilled designer with at least 2 years of professional web design experience in an e-commerce environment and/or in the bike industry. Your skills include HTML(5), CSS, Adobe Creative Suite and ideally, JQuery. You are passionate about cycling and an active cyclist, with a good understanding of the product, brands and customers' needs. 

The Process
Please send an introductory email or letter and your CV to careers@planetx.co.uk

 

Web Merchandiser

A Web Merchandiser role at Planet X promises a fast paced, challenging and innovative working environment. This analytical role is the ideal opportunity to further develop your proven Merchandising skills, while developing your knowledge of the Digital field, managing intake levels and analysing sales.

The Role

The Web Merchandiser will develop and execute a sales plan with the support of the Head of Sales for the web, broken down into seasonal, quarterly and a more tactical weekly basis.

You will work closely with the Purchasing team to maximise multichannel sales and profit through joined up purchasing & sales plans backed up with leading on site execution.

It is crucial that you drive online performance using web analytics data on key customer buying behavior. You will proactively follow up sales leads generated by our events and customer service team, ensuring that we take advantage of all opportunities to generate revenue and develop marketing opportunities. You will own the online visual merchandising and customer experience.

Experience and Skills

  • Experience in web sales
  • An understanding of web analytics
  • A knowledge of and passion for the cycling industry
  • Proficient in using software to monitor KPIs and make recommendations for improvement
  • Should possess a Trading Mentality - able to work at pace, challenge and drive results
  • Confident to share new ideas, while considering potential outcomes and actions to be taken
  • Able to present facts and opinions to colleagues
  • Able to manage time, and affectively juggle ad hoc work with daily/weekly tasks 

The Process

Please send an introductory email or letter and your CV to careers@planetx.co.uk

 

Retail Sales Advisor

Here at Planet X we are going through an exciting and challenging time of growth. This has given rise to the modernisation and expansion of our business. We are a fast paced dynamic company with a diverse customer base requiring an individual who will keep our customers coming back. We have a very special brand which we aim to provide world class customer service in our field. We are looking for people who are ready to take on a new challenge with us on our journey through this exciting period.

The Role

On a day to day basis you will be dealing with customers on the shop floor selling a varied selection of bikes, clothing and accessories. You will be processing customer sales in store and dealing with all aspects of cycling query’s from nutrition to fully customising a customer’s future bike. You will also be expected to uphold a high standard of cleanliness and merchandising within the store, as our showrooms are like no other you have ever seen.

Excellent customer service skills, comprehensive product knowledge and good communication are a must, you will need to have a pro-active find and fix attitude, be flexible, work in an efficient manner and have good attention to detail while been able to work as part of a team, remain calm under pressure and have a positive outlook.

Experience and Skills

  • Excellent customer service and communication skills
  • A real passion for what you do
  • A proficient set of interpersonal skills
  • Good work ethic to work alone or in a team
  • Attention to detail
  • Get the job done right first time
  • Be proactive and to use initiative to solve problems
  • Previous retail experience

 

The Process

Please send an introductory email or letter and your CV to careers@planetx.co.uk

 

Parts and Accessories Buyer

This is a fantastic opportunity for a capable and enthusiastic Buyer to join this market-leading, innovative, international online retailer with large format destination stores in strategic locations selling everything for the cycling enthusiast.

The Role

As a key member of the purchasing team, you will be involved in all aspects of the buying process and will assist with the product development with a strong focus on cycling parts and accessories.

The Buyer will be fully accountable for the Parts and Accessory department activities and to maximise sales, profit and availability whilst minimising stock levels and exceeding customer expectations. Liaising with Far Eastern and European suppliers directly is a key aspect of this role and will include creating & relaying product specifications and price negotiation. As such it is essential that you have strong verbal & written communication skills and the ability to build and maintain strong relationships with a diverse range of individuals at all levels. To excel in this fast-paced, dynamic working culture, you must be a great team player with a hardworking, flexible approach, a strong client service ethic and the ability to prioritise effectively. You must be highly motivated, with a proven ability to work well under pressure and to strict deadlines. The successful candidate will have proven, relevant buying experience. Direct international sourcing experience will be a distinct advantage.

This is a superb opportunity to apply your skills and further your buying career within a friendly, vibrant, successful company where your contribution will be valued and rewarded.

Experience and Skills

  • Knowledge of cycling industry
  • Understanding of the Planet X customer
  • Strength in range planning and negotiation skills
  • Creative strategic thinking
  • Enthusiastic, energetic, driven, a team player prepared to get involved in all aspects of the department with an ability to take on new challenges.

Competitive salary dependant on experience

The Process

Please send an introductory email or letter and your CV to careers@planetx.co.uk

 

Parts and Accessories Assistant Buyer – Planet X

This is a fantastic opportunity for an experienced Assistant Buyer/ Purchasing Assistant to join this market-leading, innovative, international online retailer with large format destination stores in strategic locations selling everything for the cycling enthusiast.

The Role

We are looking for someone who already has a passion for bikes created from a cycling background. You will have experience in Buying/Purchasing along with the ability and willingness to learn all aspects of cycling. We are looking for someone with the confidence and conscientiousness to develop to be the best they can and constantly strive to outperform.

The Assistant Buyer will contribute to the overall purchasing strategy, assisting the buyer with developing and delivering the product range, supporting in supplier management, predicting future trends, seasonal bestsellers and core lines and providing administrative support to both the Buyer and overall Purchasing Team.

Experience and Skills

  • Buying/Purchasing experience
  • A proficient set of interpersonal skills
  • Experienced Microsoft Office and Excel user
  • Good work ethic to work alone or in a team
  • Good planning, organisation and time management skills
  • Be proactive and to use initiative to solve problems
Competitive salary dependant on experience

The Process

Please send an introductory email or letter and your CV to careers@planetx.co.uk