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Careers

Planet X is a specialist bike Manufacturer. We are the UK’s fastest growing bike business. We are a bike brand selling direct around the world online and with 3 destination stores in the UK and operations in Portland, Oregon and Eire. We are a brand selling direct which means we are committed to developing innovative, inspirational products with first class customer service whilst still selling at incredible prices.

Planet X have committed customers who are highly loyal to the brands. We have a rare opportunity to build a genuine performance bike brand and a game changer to the way performance bikes are sold in the UK.

If you are interested in any of these roles, please send an introductory email or letter and your CV to careers@planetx.co.uk

Purchase Ledger Clerk - Sheffield

Duties will involve

  • Checking, coding and inputting invoices
  • Matching invoices with Purchase Orders and Delivery Notes
  • Reconciling Supplier Statements
  • Preparing and allocating payments
  • Petty Cash reconciliation
  • Invoice analysis
  • Taking telephone calls
  • Sorting queries/disputes
  • Any other adhoc duties
This position is temporary to cover Maternity leave but may become a permanent position.

Part-Time Retail Sales Advisor - Edinburgh, Barnsley, Sheffield

The Role

On a day to day basis you will be dealing with customers on the shop floor selling a varied selection of bikes, clothing and accessories. You will be processing customer sales in store and dealing with all aspects of cycling query’s from nutrition to fully customising a customer’s future bike. You will also be expected to uphold a high standard of cleanliness and merchandising within the store, as our showrooms are like no other you have ever seen.

Excellent customer service skills, comprehensive product knowledge and good communication are a must, you will need to have a pro-active find and fix attitude, be flexible, work in an efficient manner and have good attention to detail while been able to work as part of a team, remain calm under pressure and have a positive outlook.

Experience and Skills

  • Excellent customer service and communication skills
  • A real passion for what you do
  • A proficient set of interpersonal skills
  • Good work ethic to work alone or in a team
  • Attention to detail
  • Get the job done right first time
  • Be proactive and to use initiative to solve problems
  • Previous retail experience

 

Store Manager - Edinburgh

The Challenge

To manage and support the Edinburgh store in giving unrivalled service to our customers.  To help people select the bikes, products and services they need – to be there for the customer no matter the situation so helping the business become famous for providing legendary service.

This is a fantastic opportunity for a capable and enthusiastic Retailer to join this market-leading, innovative, international online retailer with large format destination stores in strategic locations selling everything for the cycling enthusiast.

Key Skills and Experience Required 

  • Commercial awareness
  • Excellent leadership credentials
  • An ability to drive sales through your team
  • Good training and development capabilities
  • Desire to progress within our ever-growing business
  • Minimum 2 years' retail management experience

 

Customer Service Advisor - Sheffield

General Job Description

As a Customer Services Advisor, you are responsible for answering Customer Service calls in a prompt and timely manner in line with agreed departmental targets.  It is your job to ensure that all customer who have the need to contact our Department are left with a positive impression of the Company.  You will be responsible for resolving queries as quickly and efficiently as possible within the agreed timescales and company guidelines.  In this rapidly growing company, you will also need to have a positive attitude to change and proactively contribute to the department and business goals. 

Skills & Experience

  • Experience in a customer facing sales and service role, preferably at least 2 years in a similar field.  
  • You will have experience of working in what can be a highly pressurised service centre environment.
  • You will be used to working on your own initiative and as part of a team.  
  • You will be self-motivated and have the ability to work in a methodical manner.  
  • You will be IT literate and comfortable with using the internet to source information.
  • Ideally you will have a basic knowledge of bikes.

Your attention to detail and positive attitude will be key to your success. You must be professional, have excellent interpersonal skills and able to liaise with a variety of people at all levels.

Responsibilities

To take care of our customers by offering guidance and support, enabling them to make an informed purchase whilst maximising sales potential. Providing first call resolution to any queries or questions they may have.  Offering a world class level of service at all times.  

Key Tasks

  • Answer incoming calls in a timely and professional manner
  • Respond to written customer correspondence in the form of e-mail or ticket
  • Follow up customer queries and complaints within agreed timescales 
  • Liaise with internal Departments to determine delivery dates.
  • Liaise with delivery agents regarding deliveries and collections
  • Liaise with Warehouse Operatives regarding despatch and order statuses
  • Investigate missing items and orders in line with Company policy
  • Follow up repairs and queries with Warranty Team 
  • Offer technical and sales support to customers
  • Process refunds in line with Company policies
  • Escalate recurring issues to Team Leader or Manager
  • Pro-actively respond to customer issues with a view to providing immediate resolution
  • Deliver on promises ensuring full customer satisfaction is achieved on every contact

The above list is not exhaustive and you will be asked to undertake other tasks as required