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Careers

Planet X is a specialist bike Manufacturer. We are an original bike brand selling direct to the world via our online store AND our two 'real world' retail Showrooms in Sheffield & Barnsley, UK. Plus we also have operations in Ireland and Portland, Oregon, USA. We are committed to developing innovative and inspirational products, and we take pride in our first class customer service. We sell direct, cutting out the middle-men, which means we can sell at incredible prices. No catch. Just honest low prices for pro-level products.

Planet X have committed customers who are highly loyal to our brand. We build genuine performance bikes and distribute our products around the globe. We are dedicated to winning new customers and building life-long relationships.

If you are interested in getting into the Industry and would like to apply for any of the following roles, please send an introductory email, covering letter and your CV to our HR Manager, Peter Morris atcareers@planetx.co.uk

IT Systems Support Analyst (Full Time) - Sheffield / Rotherham / Barnsley, UK

The Role

Reporting to the Head of IT, the Systems Support Analyst will be the first point of contact for IT Issues and Service Requests from Business users. We are looking for an exceptional individual to be involved in all aspects of problem management, the technical implementation of solutions and provide assistance to business users on applications currently in use.  You will play a very important role in the development and maintenance of IT measures whilst improving business engagement. This role will suit an individual seeking to develop an IT career within a growing Multi-Channel Retail Business. 

  • Track support tickets and ensure appropriate assignment and prioritisation
  • Provide application level support in troubleshooting / investigation problems
  • Respond quickly to business critical issues and requests
  • Work with business users to understand business issues
  • Manage and multitask support activities
  • Integrate with other IT and project management teams to accomplish the business goals
  • Understand business requirements to implement appropriate solutions
  • Identify and lead process / standards improvements that enhance operational efficiency for business users
  • Communicate effectively with stakeholders on a regular basis
  • Generate / publish key metrics, reports, IT measures and SLA’s daily / weekly to enable effective process streamlining.
  • Collaborate with other teams to understand processes, business and technical requirements
  • Provide systems training to users where this would reduce support tickets

Core Competencies

  • Strong analytical Skills
  • Effective communicator
  • Excellent Problem Solving Skills
  • Sound Business Process knowledge
  • experienced in use of the MicroSoft Office Suite (Outlook, Excel, Word, SharePoint, etc) along with an eCommerce background gained within a fast paced environment
  • Highly organized and passionate about delivering excellent customer service.
  • Previous experience of database systems a distinct advantage

The above list is not exhaustive and you will be asked to undertake other tasks as required 

Please send your email, covering letter and CV addressed to our HR Manager, Peter Morris at: careers@planetx.co.uk

Retail Sales Assistants (Full-Time & Part-Time) - Sheffield & Barnsley, UK

The Role

On a day to day basis you will be dealing with customers on the shop floor selling a varied selection of bikes, clothing and accessories. You will be processing customer sales in store and dealing with all aspects of cycling query’s from nutrition to fully customising a customer’s future bike. You will also be expected to uphold a high standard of cleanliness and merchandising within the store, as our showrooms are like no other you have ever seen.

Excellent customer service skills, comprehensive product knowledge and good communication are a must, you will need to have a pro-active find and fix attitude, be flexible, work in an efficient manner and have good attention to detail while been able to work as part of a team, remain calm under pressure and have a positive outlook.

Experience and Skills

  • Excellent customer service and communication skills
  • A real passion for what you do
  • A proficient set of interpersonal skills
  • Good work ethic to work alone or in a team
  • Attention to detail
  • Get the job done right first time
  • Be proactive and to use initiative to solve problems

Previous retail experience an adantage

Please send your email, covering letter and CV addressed to our HR Manager, Peter Morris at: careers@planetx.co.uk

Bike Mechanic (Full Time) - Rotherham, UK

Reporting to:  Workshop Manager
Department: Bike Build
Hours of work:  Monday to Friday, 37.5hrs per week
Work location: Planet X Main Warehouse, Rotherham
Job purpose:  The assembly of bicycles to customer specifications

Key responsibilities and accountabilities:

  • To build bicycles to a high quality and safety standard as directed by the company
  • To work in a productive manner in order to meet deadlines
  • To work from customer order sheets checking frame and parts are correct
  • To provide feedback of any problems to the Line Manager
  • To keep an accurate inventory of bicycles built
  • To keep the work area safe and tidy at all times
  • To work under instruction from the line manager

Requirements

  • Have excellent technical knowledge
  • Have a high level of attention to detail
  • Can work in an organised way
  • Can prioritise
  • Can manage own time
  • Can problem solve
  • Can work independently
  • Can work to deadlines
  • Experience working in bicycle workshop preferred
  • Cytech preferred but not essential
  • A passion for and knowledge of cycling is essential

The above list is not exhaustive and you will be asked to undertake other tasks as required 

Please send your email, covering letter and CV addressed to our HR Manager, Peter Morris at: careers@planetx.co.uk

Customer Service Advisor - Sheffield, UK

General Job Description

As a Customer Services Advisor, you are responsible for answering Customer Service calls in a prompt and timely manner in line with agreed Departmental targets.  It is your job to ensure that all customer who have the need to contact our department are left with a positive impression of the company.  You will be responsible for resolving queries as quickly and efficiently as possible within the agreed timescales and company guidelines.  In this rapidly growing Industry, you will also need to have a positive attitude to change and proactively contribute to the Department and business goals. 

Skills & Experience

  • Experience in a customer facing sales and service role, preferably at least 2 years in a similar field.  
  • You will have experience of working in what can be a highly pressurised service centre environment.
  • You will be used to working on your own initiative and as part of a team.  
  • You will be self-motivated and have the ability to work in a methodical manner.  
  • You will be IT literate and comfortable with using the internet to source information.
  • Ideally you will have a knowledge of bikes.
  • Your attention to detail and positive attitude will be key to your success. You must be professional, have excellent interpersonal skills and able to liaise with a variety of people at all levels.

Responsibilities

To take care of our customers by offering guidance and support, enabling them to make an informed purchase whilst maximising sales potential. Providing first call resolution to any queries or questions they may have.  Offering a quality service at all times.  

Key Tasks

  • Answer incoming calls in a timely and professional manner
  • Respond to written customer correspondence in the form of e-mail or ticket
  • Follow up customer queries and complaints within agreed timescales 
  • Liaise with internal departments to determine delivery dates.
  • Liaise with delivery agents regarding deliveries and collections
  • Liaise with warehouse operatives regarding despatch and order statuses
  • Investigate missing items and orders in line with company policy
  • Follow up repairs and queries with Warranty Team 
  • Offer technical and sales support to customers
  • Process refunds in line with Company policies
  • Escalate recurring issues to Team Leader or Manager
  • Pro-actively respond to customer issues with a view to providing immediate resolution
  • Deliver on promises ensuring full customer satisfaction is achieved on every contact

The above list is not exhaustive and you will be asked to undertake other tasks as required 

Please send your email, covering letter and CV addressed to our to our HR Manager, Peter Morris at: careers@planetx.co.uk